Troubleshoot Sound Problems with the HP Software on Your Computer
It's common to think that you're having a hardware problem when the sound on your computer stops working. In fact, most sound problems are caused by software problems. If you're experiencing difficulty with the sound on your HP computer, you can use the tools included with the computer to solve the problem. Also, there are resources on the HP website that you can use to resolve your sound problem.
Most HP computers have troubleshooting tools installed in a folder marked "Hewlett Packard." This folder will appear in "All Programs" in your start menu. "HP Pavilion Tools" come with all HP Pavilion computers. If you have a different model HP computer, you will probably see "PC Recovery Tools" or "PC Help and Tools" in the submenu under "Hewlett Packard."
Select "Application Recovery" from the next menu, then click "Driver Installation." Navigate to the audio driver that is associated with your sound device. Click "Install" to restore the HP sound drivers to their factory configuration.
Troubleshoot Sound Problems on the HP Website
There is a tremendous amount of help and support on the Hewlett Packard website. The best way to find them is to go to HP.com and search on the model number of your HP computer. Look on the left side for your exact computer model. Click the "Support & Troubleshooting" link beneath the description of your HP computer model.
The first order of business is to click the "Solve a Problem" link. Select "Sound and Microphone" from the list. There will be several options under "Sound." Select the one that sounds most similar to the problem you're having. If you can't find a link that describes your specific sound problem, simply select the link that applies to your computer's operating system.
Follow the instructions given on the HP website to resolve your sound issue. Don't forget to ensure that the speakers are not disconnected and that the software volume settings are not turned down or muted, as these are also common causes of sound failure on HP computers.
If you are still experiencing a sound problem, click on "Software and Driver Downloads" in the left pane of the web page. Select your operating system and scroll down the page until you find the name of the sound device on your computer. Do not download or install these files if you have upgraded the sound device on your HP computer. Instead, visit the website of the upgrade sound card's manufacturer for driver updates.
Try playing a CD or a sound file on your HP computer. If these sound files play properly, you're finished. However, if they don't play you may need to open your computer case to inspect the connections. If one type of sound file plays but another doesn't, this can give you clues as to what is causing the problem. For example, if you can play a sound file on the hard drive but not a CD, your CD drivers may need to be updated or the CD-ROM may need to be physically reinstalled.
These steps should resolve most sound problems that occur on your HP computer. If you haven't found the solution to your specific sound problem, search the HP website for more information.
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